Refund Policy

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We have a 15-day return policy, which means you have 15 days after receiving your item to return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase. As well if returned for contamination issues need to be plates on agar and proof submitted.

To start a return, you can contact us at mycologyjon@groundzeroml.com

Please note that returns will need to be sent to the following address: 4729 palm beach Blvd, ft Myers, Florida , 33905

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at mycologyjon@groundzeroml.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mycologyjon@groundzeroml.com